Error Need Recurring Billing"

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    Asked on March 21, 2012 at 04:24 PM
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    Answered on March 21, 2012 at 04:59 PM


    Yes, with Jotform you can collect payments on a periodic basis. This is ideal for subscriptions wherein you need to charge a fixed membership rate on a regular basis (monthly, yearly, etc) just like how Jotform would charge premium and professional plan users.

    When setting up integration in your form's Payment Tool Wizard, just select the option below:

    Then, setup a product or products representing the membership plan you're selling.

    You can even set up a trial period if you offer one in your product. You can also set a different first payment.

    Jotform does not handle the recurring billing. handles them Jotform simply creates the subscription on these services and they do the rest. They keep the credit card information on their database and charge the user periodically.  You should get in touch with for more information on setting up recurring billing on your merchant account.

    We hope you find this information useful. Please let us know if you have any other questions or concerns. Thank you for using Jotform!

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    Answered on March 21, 2012 at 05:05 PM

    I currently have an active and working account with recurring billing, but I get an ERROR message when trying to use a Jotform that I do NOT have 'recurring billing' with my account.

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    Answered on March 21, 2012 at 08:23 PM

    The FIELD is set as Required in the Merchant Interface and the FIELD is not being sent to the gateway.

    In order to solve the problem, please change the FIELD value to NOT REQUIRED: Login to the Merchant Interface ( ), click on Settings -> Payment Form -> Form Fields and uncheck the Required box for the particular FIELD. Gateway: [FIELD] is required. Reason Code: (33)

    Please feel free to contact us if you need any further assistance.