What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    GetResponse integration: the integration won't work when other fields aside from Full Name and Email fields are mapped

    Asked by easbeck on June 18, 2016 at 10:02 PM
    2) It doesn't seem to work when I fill out and submit a test form; I get the completed form emailed to me, but the contact doesn't appear in GetResponse (under any list).
    GetResponse
  • Profile Image
    JotForm Support

    Answered by Welvin on June 18, 2016 at 10:26 PM

    I tried this and the integration won't work when you map the Phone Number field and other fields or custom fields other than the Full Name and Email fields. 

    Here's a confirmation email from GetResponse with only the Full Name and Email fields are mapped:

    I also tried mapping the Home Phone, Mobile Phone, and Work Phone from GetResponse but still, they don't work.

    I have now submitted this to our developers for further investigation. We will let you know here as soon as we have an update for this. For the meantime, just please do the same mapping of fields, Full Name and Email only so the integration will work.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 17, 2016 at 02:44 PM

    Hi,

    This is now fixed. Let us know if you're still having issues.

    Best,

  • Profile Image

    Answered by easbeck on July 17, 2016 at 05:45 PM
    Fantastic, thanks!
    ...