20 submissions per month??

  • Profile Image
    Kate Andres
    Asked on March 21, 2012 at 09:40 PM

    I recently used jotform and read the http://www.jotform.com/pricing page to mean you get 100 submissions per month in the Basic plan.  But I just rec'd an email saying I only get 20 and I need to upgrade.  What gives?  

     

    THanks,

    Kate Andres

  • Profile Image
    mliz
    Answered on March 21, 2012 at 11:15 PM

    You have created the form under a guest account you need to register an account to get the 100 submission limit in a month. Once you go to JotForm page you should see  something like this on the left side when you go to My Forms page:

     

    Click the orange Create a Free Account button and go through the process of creating your account. 

    You can also find the long orange button just below the login/password fields:

    Note: Make sure to use the email address that you have used in your form so that the form you have created will be merged to your new free account.

    Hope this helps.