What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can we know when we are added to the Bounce List?

    Asked by smfrt on June 21, 2016 at 09:21 AM

    Can we whitelist our emails, OR at the very least know WHEN we are put on your Bounce List!!!

    we have NO clue WHEN we are put your bounce list, and have no idea when we are not getting emails.

    Bueller...if you are NOT here, please raise your hand ;->



    This is a re-post of a comment on How to Remove Your Email Address from Bounce List

    Emails whitelist bounce list bounce
  • Profile Image

    Answered by Carina on June 21, 2016 at 10:27 AM

    :) I get your point, but there are several reasons for an email to be in the bounce list.
    One of them is that your email is blocking our email addresses and sending a warning email will not have any impact, as you would still not be able to receive the warning.

    A workaround might be to have more than 1 email notification being sent to different email addresses. You can take a look at our guide on how to prevent bouncing issues:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues 

    Let us know if we can assist you further.   

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    Answered by Packimpex on July 05, 2016 at 03:23 AM

    We too have this issue. There should be no reason why an email would be bounced from our mail server, but sometimes of course things happen that are beyond our control which we may well be unaware of. Adding an email address to the bounce list because it fails once is ridiculous - especially when there's no notification whatsoever.

    We've used JotForm for nearly 2 years, with almost 500 submissions to the same email address with no problem and yet in the last month that email address has had to be removed from the bounce list twice and the only way to know it's on there is to attempt to remove it.

    As our main use for Jotform is for new business enquiries, which need to be reacted to quickly, we have almost missed out on a number of orders as a result.

    A whitelist would be a simple solution. If an email address on the whitelist bounces, rather than block it, you could either send an alert to a backup address or keep trying until it succeeds. If it fails several times over a period of time, then perhaps action needs to be taken and something could be done. If there turns out to be a real problem, you could then provide feedback as to what response was received from the failing address.

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    JotForm Support

    Answered by ashwin_d on July 05, 2016 at 06:18 AM

    Hello Packimpex,

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/875620 

    Thank you!