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    PDF Fillable Form: Prints 0 in unselected dropdown boxes in the matrix field.

    Asked by g_ellis on June 21, 2016 at 09:52 AM

    Is it possible to create a fillable pdf form using dropdown boxes as the input on a matrix and then have it print out without printing a "0" and other marks in the unselected boxes? I can create the form how I want it and it looks great online but if I print it there are lots of marks in the spaces where I didn't select an option in the dropdown box.

    Page URL:

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    JotForm Support

    Answered by Kevin_G on June 21, 2016 at 11:01 AM

    I have tested your form and I can seem to replicate the same only when using Google Chrome, here is not much that we can do with this since Chrome is interpreting drop downs and displaying them like that.

    We strongly recommend using either Adobe Acrobat Reader or Foxit they will display the form as it should, also sometimes when you try to fill and send the form using a web browser it will not send, but it will do when using one of the PDF readers provided above. 

    Here are some images about the form while being opened in the web browser and using Adobe Reader:


    Adobe Reader:


    Please try opening the form using a PDF reader and let us know if it opens fine on your end as well. 

    Here is also a link with more info about PDF fillable forms: Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator

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    Answered by g_ellis on June 21, 2016 at 08:43 PM

    I can open the pdf file with adobe reader and it works well and it does look like the Adobe Reader image you have there, but if I print it from there it prints out like the image you have for Chrome.

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    JotForm Support

    Answered by Kevin_G on June 21, 2016 at 09:58 PM

    I can see this happens when you try to print the form, I was able to replicate the same, although I think this is because there is HTML code involved I will escalate the thread to our second level, we should receive news from our developers about this.