What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submissions are not being sent to my email address

    Asked by jasonglad on June 21, 2016 at 11:13 AM

    I am no longer receiving submissions to my email address.  Please help.

    Jason Gladowsky


    631 678 3407

    Page URL:

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    JotForm Support

    Answered by Kiran on June 21, 2016 at 12:11 PM

    I see that your email address is in our bounce list and so the notifications are being sent to your email. It looks like your email server is blocking the emails sent from our IP address/email address. Please try whitelisting the IP address/email addresses in your email to receive email notifications normally. I have now removed it from our bounce list and you should be receiving emails now.

    We also request you go through the guide below that can help you with troubleshooting email delivery issues.


    Please get back to us if the issue still persists. We will be happy to assist you further.