What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails not going out

    Asked by tracadams on June 21, 2016 at 07:18 PM

    I have not received auto notifier emails from my account in two days Please fix!

    Page URL:
    http://form.jotformpro.com/form/41816380222953

    Emails My Account not received in
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    JotForm Support

    Answered by Kiran on June 21, 2016 at 09:12 PM

    It looks like your email service provider has blocked JotForm IP address/email address and the emails sent to this email address are not delivered. Please try whitelisting JotForm IP addresses/email address to your email so that the emails should be sent normally. I have removed the email address from our bounce list as well.

    We also request you go through the guide below that can help you with troubleshooting email delivery issues.

    www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issue

    Hope this information helps!