What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why did you bill me after I downgraded and emptied out my account to free levels?

    Asked by allanhaysco on June 21, 2016 at 11:18 PM

    I downgraded my account before my most recent billing and now your system doesn't reflect that change and I was billed for another month I didn't intend to pay for, after I clearly emptied out old forms to meet the maximum form limits (to my understanding)

    I also didn't expect your system to DEMAND an explanation- Your TOS says cancel anytime, not cancel anytime but we will WHINE about you leaving and demand you explain yourself. You have a nice system, but it is far from indispensable. I cancelled because I wanted to , that's all you need to know.
    This account will be closed if I don't get an explanation and we will dispute the most recent paypal charge.


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    JotForm Support

    Answered by Chriistian on June 22, 2016 at 12:07 AM

    Apologies for the inconvenience. I see that you have downgraded your account to Free last June 19, however you were still charged for the subscription the next day (June 20). I have now sent a refund request of $19 for your June 20 payment to our billing department. Your account is now set to Free. Please expect the refund to reflect on your paypal account within a week or two. If you need further assistance, please let us know. Regards.