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  • Profile Image

    Upload Space: Submission count and file upload count do not correlate

    Asked by svtcobr on June 22, 2016 at 08:47 AM

    HI

    I am getting errors when trying to retrieve my uploads, it is below;

     

    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>4D3DD7D39D6AF5BC</RequestId>
    <HostId>
    J29oRR+nNajvin/MiGO8qpO22ifoH8Y6KWvOjP0cVPo5czopBdPVITXRWakCNhLCunIYXRXjlB8=
    </HostId>
    </Error>
     
     
    I have had several files now that did not come through since yesterday and I have customers who now have to try and send them to me via email, which is a problem.
     
    Can you please help...
     
    Thank you
    Paul
     
     
    Page URL:
    www.theplanprinter.com

    Screenshot
    a problem uploads message content
  • Profile Image
    JotForm Support

    Answered by Charlie on June 22, 2016 at 11:48 AM

    I presume you are referring to the form titled "Order Form", it has 3 submissions and all the files are failing. I went ahead and fixed them. You should now be able to download them.

    However, I noticed that your account has a lot of file uploads even though you do not have a lot of submissions on your forms.

    Let me forward that specific issue to our developers to have it checked and fixed. 

    Apologies for the inconvenience.

  • Profile Image

    Answered by svtcobr on June 22, 2016 at 01:17 PM

    The data is high as well and I have erased everything. Is this what you were referring to? I thought data was only what was held, not used.

     

    Paul

  • Profile Image

    Answered by svtcobr on June 22, 2016 at 01:45 PM
    Also my data is high and I have erased everything from my inbox, is this part of what you were looking at?
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on June 22, 2016 at 02:57 PM

    Actually, that was exactly what I meant, the number of submissions you have and the current upload space usage do not correlate, it seems like the files on deleted submissions were not deleted, so they are still taking up space. I have already forwarded this to our developers, we will hear from there directly once this has been resolved.

    Apologies for the inconvenience.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 25, 2016 at 09:59 PM

    Unfortunately we have not received news from our second level about the progress on this thread, but we will let you know as soon as this is resolved via this thread. 

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 02, 2016 at 05:08 PM

    Hello svtcobr,

    I'm sorry for the trouble caused to you but unfortunately we have not received any update form our backend team yet. Can you please confirm if you want us to delete all the uploads you have received in your form? We can go ahead and delete all uploads from our server which will already all your upload storage space.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by svtcobr on July 02, 2016 at 06:52 PM

    Yes, please delete everything in my submissions. I have made sure I have everything I needed.

    Thank you

  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 02, 2016 at 08:19 PM

    I have deleted all the files on this form: http://www.jotformpro.com/form/52493794315968 

    Regarding to this one http://www.jotformpro.com/form/53548934336969 I'm currently having troubles when trying to delete files. 

    And I have not deleted files on this form http://www.jotformpro.com/form/51708081882964 because there are new submissions, before to continue I would like to confirm that you have downloaded the submitted data as well as the uploaded files, please let us how to proceed. 

    I will also inform about files that were not deleted this will be checked and fixed, I have also recalculated uploads counter in your account and it shows 7.7 GB now, before it was 9 GB. 

  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 02, 2016 at 10:43 PM

    I have deleted most of the files in your forms now, your uploads counter is now showing 1.39 GB. 

    The rest of files cannot be deleted, but this will be checked by the assigned developer, we will notify you when this is resolved.