My forms are not attaching files (AGAIN!!!) This is a major problem!!!

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    cbldk
    Asked on March 22, 2012 at 12:44 PM

    I have experienced this since March 21st.

    Also I can see that other users have the same problem.

    This is a major problem!!!

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    fxr
    Answered on March 22, 2012 at 01:05 PM

    What form is affected by this?

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    fxr
    Answered on March 22, 2012 at 01:21 PM

    @cbldk,

    We are unfortunately unable to see your reply via email. Can you post your response to the thread directly 

    http://www.jotform.com/answers/86667-My-forms-are-not-attaching-files-AGAIN-This-is-a-major-problem-#2

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    cbldk
    Answered on March 22, 2012 at 01:28 PM

    The forms with “file-upload” buttons are:

     

    ·         ”Indsend dagpengeudbetaling”

    ·         ”Selvbetjening – anmeld ledighed”

    ·         ”Kontakt”

     

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    jeanettebmz
    Answered on March 22, 2012 at 02:26 PM

    I am sorry to hear that you are having this upload issue on those 3 forms.

    I did a test with    ”Indsend dagpengeudbetaling”  and the file uploaded with no problem

    I can see your form titled   ”Selvbetjening – anmeld ledighed”   have 3 single upload buttons added to . I would suggest you to try changing the button to a multi-upload one and let us know if that helps.

    Try also to clear your cache browser and tell me if the issue was sorted out

    Jeanette


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    Mike_T
    Answered on March 22, 2012 at 06:49 PM

    Please accept our sincere apologies for the inconveniences you are facing.

    I was able to reproduce the problem with Multiple Upload element in Internet Explorer 7 & 8. I have escalated this problem to our Development team. Will keep you updated on the progress.

    In the meantime, you can replace your Multiple Upload field with several Single Upload fields.

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    sportstroom
    Answered on March 26, 2012 at 03:08 AM

    Are there any updates yet concerning this problem?

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    jonathan
    Answered on March 26, 2012 at 06:13 AM

    @sportstroom,

    This thread was specific to the OP current forms. May I please request that you create a new thread instead to address your concerns. We can assists you better that way.

    Thanks.