What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms are not attaching files (AGAIN!!!) This is a major problem!!!

    Asked by cbldk on March 22, 2012 at 12:44 PM

    I have experienced this since March 21st.

    Also I can see that other users have the same problem.

    This is a major problem!!!

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    Answered by fxr on March 22, 2012 at 01:05 PM

    What form is affected by this?

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    Answered by fxr on March 22, 2012 at 01:21 PM

    @cbldk,

    We are unfortunately unable to see your reply via email. Can you post your response to the thread directly 

    http://www.jotform.com/answers/86667-My-forms-are-not-attaching-files-AGAIN-This-is-a-major-problem-#2

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    Answered by cbldk on March 22, 2012 at 01:28 PM

    The forms with “file-upload” buttons are:

     

    ·         ”Indsend dagpengeudbetaling”

    ·         ”Selvbetjening – anmeld ledighed”

    ·         ”Kontakt”

     

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    Answered by jeanettebmz on March 22, 2012 at 02:26 PM

    I am sorry to hear that you are having this upload issue on those 3 forms.

    I did a test with    ”Indsend dagpengeudbetaling”  and the file uploaded with no problem

    I can see your form titled   ”Selvbetjening – anmeld ledighed”   have 3 single upload buttons added to . I would suggest you to try changing the button to a multi-upload one and let us know if that helps.

    Try also to clear your cache browser and tell me if the issue was sorted out

    Jeanette


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    JotForm Support

    Answered by Mike_T on March 22, 2012 at 06:49 PM

    Please accept our sincere apologies for the inconveniences you are facing.

    I was able to reproduce the problem with Multiple Upload element in Internet Explorer 7 & 8. I have escalated this problem to our Development team. Will keep you updated on the progress.

    In the meantime, you can replace your Multiple Upload field with several Single Upload fields.

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    Answered by sportstroom on March 26, 2012 at 03:08 AM

    Are there any updates yet concerning this problem?

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    JotForm Support

    Answered by jonathan on March 26, 2012 at 06:13 AM

    @sportstroom,

    This thread was specific to the OP current forms. May I please request that you create a new thread instead to address your concerns. We can assists you better that way.

    Thanks.