Why is my form still limited?

  • Profile Image
    Chad Sitler
    Asked on March 22, 2012 at 01:05 PM
    I created a form (account: csitler) unaware of the submission limit. I then purchased the year plan for $90 but am now seeig messages saying that the form is shut down. Please advise ASAP!
  • Profile Image
    pinoytech
    Answered on March 22, 2012 at 01:17 PM

    Hi,

    I check your account and you are active as Premium user. Kindly logout to your Jotform account, delete browser cache and cookies then log back in. Let us know if the said issue still persist.

    Thank you!

  • Profile Image
    csitler
    Answered on March 22, 2012 at 01:35 PM

    When I log in, I see that I have the premium account. the problem is the form I created, which I am hosting elsewhere, sent off an email saying the account was disabled :

    Dear Jotform User, 

    You have currently reached the limits of your account. Your forms are disabled now. 

    Upgrade your account today to continue using Jotform; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/pricing

    Thanks for using Jotform, 

    Jotform Team
    http://www.jotform.com/

  • Profile Image
    csitler
    Answered on March 23, 2012 at 07:28 AM
    Please try it again. http://www.argosy.edu/service-excellence/
    When I submit, I am getting a "form disabled" message.
    ________________________________________
  • Profile Image
    AtacanC
    Answered on March 23, 2012 at 07:34 AM

    @csitler

    I've visited the URL above and you created your form while you weren't logged in. I've now moved your form to your premium account. Can you please confirm?

  • Profile Image
    csitler
    Answered on March 23, 2012 at 07:51 AM
    YES! Thank you so much! It is working well. Many thanks!
    ________________________________________
  • Profile Image
    moonzkie
    Answered on March 23, 2012 at 08:30 AM

    We're glad to be of help, if you have questions feel free to contact us.

    Thanks for using Jotform!