Account disabled forms - premium membership

  • Profile Image
    csitler
    Asked on March 22, 2012 at 02:08 PM

    When I log in, I see that I have the premium account. the problem is the form I created, which I am hosting elsewhere, sent off an email saying the account was disabled :

    Dear JotForm User, 

    You have currently reached the limits of your account. Your forms are disabled now. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/pricing

    Thanks for using JotForm, 

    JotForm Team
    http://www.jotform.com/

  • Profile Image
    gori-mathew
    Answered on March 22, 2012 at 03:09 PM

    Hello;

    I have checked your account and found it is ACTIVE and ok. You only have one form submitted and still has remaining forms to be submitted.

    For Premium account package, check on this link for more details; http://www.jotform.com/pricing/

    Thanks for contacting us and using Jotform!

     

  • Profile Image
    csitler
    Answered on March 22, 2012 at 03:13 PM
    I took the HTML from the form and put it on a page I host. I have gotten several submits and am bein told the account is closed after 20 submits. I paid for the year last night but the form will not accept any longer. Please advise.
    Chad Sitler
    Sr. Interactive Dir.
    Education Management Corp.
    csitler@edmc.edu
    412.995.7250
  • Profile Image
    ItalyTech
    Answered on March 22, 2012 at 03:20 PM

    Hi cstiler, as my collegue said your account are PREMIUM and ACTIVE. I say that you've 1 form with 1 submission only. BTW I've tested your form and I've submitted data.. After I've checked your account again and I can see 2 submissions, then it works for us.

     

    Thanks. Alessandro