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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't seem to cancel my account

    Asked by Kierra on March 22, 2012 at 03:57 PM

    Hi. I'm trying to cancel my account. The client I created the forms for doesn't exist anymore and I would like to cancel this account. Every time I hit "cancel" and then put in my user name and password, it says "invalid username". And won't let me cancel.

    Can you help?

    Thanks so much.

  • Profile Image

    Answered by ItalyTech on March 22, 2012 at 03:59 PM

    Hi, I can see the username preparenyforms associated with your email address.

    BTW as you requested I've cancelled your username.