What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not found. This form is disabled

    Asked by katacct on June 22, 2016 at 09:35 PM

    I got this message when I tried to access these forms from my computer at home.  I've been working on these all day.

    form is disabled
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    JotForm Support

    Answered by Kevin_G on June 23, 2016 at 12:20 AM

    This is because your account is currently suspended and this happens when you're asking for info that is not allowed at JotForm, then our anti-phishing suspends the account and disable forms as soon as it detects this activity. 

    However,  I can see you're not using your forms as phishing, but I would like to suggest you to take a look to our terms in order to know what you can and cannot ask in your forms, this will help you to avoid getting your account suspended, here is the link to our terms: http://www.jotform.com/terms/ 

    I have activated the account now and you should be able to load your forms, please check and let us know. 

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    Answered by katacct on June 23, 2016 at 01:09 AM

    thank you very much for your help.  I will be sure to read the terms of agreement.