What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    iOS App crashes when tapping on a new submission

    Asked by tskrodzki on June 22, 2016 at 11:49 PM

    Overtime I click on a new submission the app crashes, This is happening on my iPad Pro 9.7, iPhone 6S Plus, iPad Pro 12, iPad mini. I have uninstalled and reinstalled, still have the same results. Please advise

    Page URL:
    https://form.jotform.com/tskrodzki/scheduleit

    app ios crashing a
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    JotForm Support

    Answered by Chriistian on June 23, 2016 at 01:41 AM

    Thank you for informing us of this issue. I have forwarded the issue to our developers for further investigation. We will let you know on this thread once we have any updates on this issue. Regards.

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    JotForm Support

    Answered by KadeJM on June 23, 2016 at 11:14 AM

    Thank you kindly for reporting this issue with the app crashing when tapping a new submission and we do sincerely apologize about this inconvenience. 

    This is was an unexpected problem we also discovered yesterday when we were working on another newer version of our mobile app that will be ready soon and thank you for confirming with us that this problem is also unfortunately present in the current available store version.

    We will be releasing an updated version of our mobile app into the app store to resolve this problem as soon as possible so when that happens we will update you again about that here.

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    JotForm Support

    Answered by KadeJM on July 06, 2016 at 10:16 AM

    I just wanted to inform you that we've released a new version of our app into the app store that should help to resolve the crashing issue for viewing submissions.

    Please try it again by updating if you haven't already done so and if it is still a problem let us know.