What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    None of our forms are sending us any email notifications

    Asked by boneyardpets on June 23, 2016 at 12:49 PM

    Please advise.

    Page URL:
    https://boneyard-pets-wholesale.myshopify.com/account/register

    not sending email notifications not receiving forms notifications
  • Profile Image
    JotForm Support

    Answered by John_Benson on June 23, 2016 at 02:51 PM

    I checked your form and I can see that the notifications are configured correctly. The email recipients are not in the bounce list. The mail logs shows that the notifications are being sent

    Please check your spam folders. You might also want to check if there are any email filter that blocks emails from JotForm. Lastly, you can contact your email provider and request for our mail servers and IP addresses to be whitelisted.

    If the issue persist, please use noreply@jotform.com as the Sender Email.

    Please check this related guide: How to setup email alerts to prevent email bouncing related Issues

    Hope that helps. Thank you.