My form is getting disabled automatically

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    Asked on June 23, 2016 at 05:18 PM



    I have created  a jot form yesterday and it is not working now.  It says the form is disabled..


    I again created same form and getting same error message

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    Answered on June 23, 2016 at 06:18 PM

    We do not allow for the collection of credit card details through forms.  As per our terms of use:

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    I deleted the credit card fields from your forms and restored your account.  Your forms should be usable once again.  If you require payment authorization, that can be done through one of our may payment processors: