What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is getting disabled automatically

    Asked by onlinepayments on June 23, 2016 at 05:18 PM

    Hi,

     

    I have created  a jot form yesterday and it is not working now.  It says the form is disabled..

     

    I again created same form and getting same error message

    Page URL:
    https://form.jotform.me/61737100636451

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    JotForm Support

    Answered by david on June 23, 2016 at 06:18 PM

    We do not allow for the collection of credit card details through forms.  As per our terms of use:

    http://www.jotform.com/terms/

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    I deleted the credit card fields from your forms and restored your account.  Your forms should be usable once again.  If you require payment authorization, that can be done through one of our may payment processors:

    http://www.jotform.com/help/292-How-to-Enable-Payment-Authorization