Why do my submisson email went into my gmail spam folder sometimes?

  • swifpygal
    Asked on June 23, 2016 at 6:28 PM

    Hello,

     

    https://form.jotform.com/51510814436146

     

    my submission email normally send to my gmail inbox successfully. Recently, there are many instances where the email was treated as gmail spam.

     

    Please help to resolve this.

     

    Stephanie Tang

    Page URL: http://www.juzplaykids.com/#!waiver/cue5
  • David JotForm Support Manager
    Replied on June 23, 2016 at 6:50 PM

    White-list our domain names within your email service provider, to avoid notifications going to spam, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Open a new thread if you need anything else, we will be glad to assist you.