What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Down grade my subscription

    Asked by brtexpress on November 08, 2010 at 07:25 AM

    Hi there, I would like to down grade my subscription to the free service because my business is not getting as many online orders as I forcast. I have reviewed previous blogs etc. but I cannot down grade using the account settings button - the option is simply not there. Please can you let me know how I can do this. Thanks,  Ben

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    JotForm Founder

    Answered by aytekin on November 08, 2010 at 09:03 AM

    We will investigate why there was no cancel button.

    Your JotForm subscription is now canceled. You will not be changed again. Your account will stay Premium until the time you have paid for expires.

    Thank you for using JotForm!