What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where did the hide empty fields in email go?

    Asked by PSGM on June 24, 2016 at 10:03 AM

    Since you switched over to the new style of editing the Hide empty fields in email is no longer available. Is it gone for good or was it moved?

    hide empty fields
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    JotForm Support

    Answered by Welvin on June 24, 2016 at 11:35 AM

    Empty fields are now hidden in the notification/autoresponder emails. If you'd like to keep the empty fields, you need to do it by accessing the old wizard (https://www.jotform.com/?old). If you'd like to switch back to the new wizard, go access https://www.jotform.com/?test

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    Answered by PSGM on June 24, 2016 at 11:45 AM

    That is false information. I did a test and all the fields were there including empty ones

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    JotForm Support

    Answered by Welvin on June 24, 2016 at 12:43 PM

    Well, I have tested the notification/autoresponder before sending my reply and it worked even if I've modified the template. Maybe, you are using the old template. Please try re-creating your notification and autoresponder emails. See if that works.