What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I cancel my account

    Asked by Michael Tappler  on June 24, 2016 at 12:02 PM

    How do I cancel my account and receive a refund?

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    Answered by KadeJM on June 24, 2016 at 01:03 PM

    Do you mean you wish to cancel your subscription and get a refund for your most recent charge?


    I found you have a grandfathered premium yearly subscription with us for account "MichaelTappler" so I believe this is the one you want to cancel and reverse, correct? Please confirm.

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    Answered by MichaelTappler on June 24, 2016 at 01:45 PM
    Yes that is correct.
    Sent from my iPhone
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    JotForm Support

    Answered by david on June 24, 2016 at 01:52 PM

    I have cancelled your subscription and refunded your most recent payment.  You should see a refund of $90.00 posted to your account in 5-7 business days. 

    If there is anything else we can assist you with, let us know and we will be happy to help.

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    Answered by MichaelTappler on June 24, 2016 at 02:45 PM
    Thank you very much.