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  • Profile Image

    I am not receiving any emails from my new form

    Asked by TeckEvents on June 24, 2016 at 02:17 PM

    Hi all,

    I just created a new form and have tried to RSVP, but I'm not receiving any auto responses. Not even for tests! What am I doing wrong? Please advise ASAP.

    Thanks,

    Page URL:
    https://form.jotform.com/TeckEvents/2016-teck-excellence-awards---vanc<br/>o

    new form responses
  • Profile Image
    JotForm Support

    Answered by Welvin on June 24, 2016 at 02:43 PM

    Your email address is in our bounce list. I've fixed this already, but to prevent this from happening again in the future, please check and do our recommendations from the following guides:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications