I made a new payment but Jotform canceled by subscription

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    vargas523
    Asked on June 25, 2016 at 10:43 AM

    I have tried to pay my bill and it shows in my bank statement.  However, jotform canceled my subscription because it said I didn't pay.

     

     

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    Welvin
    Answered on June 25, 2016 at 11:01 AM

    It's the old subscription that has been canceled by our system. You have a new payment and I have just re-applied that on your account. You are all set now.