What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I made a new payment but Jotform canceled by subscription

    Asked by vargas523 on June 25, 2016 at 10:43 AM

    I have tried to pay my bill and it shows in my bank statement.  However, jotform canceled my subscription because it said I didn't pay.



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    JotForm Support

    Answered by Welvin on June 25, 2016 at 11:01 AM

    It's the old subscription that has been canceled by our system. You have a new payment and I have just re-applied that on your account. You are all set now.