What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form does not show up on the page

    Asked by abel01 on March 23, 2012 at 12:39 PM

    Hi,

    SERVICE DOWN Account not Working…..

    I just upgrade my account to Premium because I start having problems with my forms thinking because my forms are to big BUT the problem still there. I CAN’T SEE MY FORMS ON MY WEBSITE it works before. DID YOU HAVE ANY PROBLEMS WITH YOUR SERVICE NOW.

    User name: abel01

    Any help Thanks,

    Abel Garcia

    Audio Visual Language, Inc.

    Screenshot
  • Profile Image
    JotForm Founder

    Answered by aytekin on March 23, 2012 at 12:43 PM

    Service is not down. There must be a problem/conflict with the page. If you can provide the URL of the page we can help you.

    If there is a conflict with your page, try using the IFrame code. Here is how you can get it. Open your form on the Form Builder:

    1. Open "Setup & Embed" tab on toolbar,

    2. Click on "Embed Form"

    3. Click on "iFrame".

  • Profile Image

    Answered by abel01 on March 23, 2012 at 01:39 PM
    I try now with the “iFrame Form” doesn’t work fine at loading.

    I attach the error sometimes work but most I just take long to load the form.

    This is the URL: http://www.hablandoingles.com/test

    Thanks
    Abel




  • Profile Image

    Answered by jeanettebmz on March 23, 2012 at 02:13 PM

    Your form seems to be working fine from my side, I was able to open it with Chrome, Firefox and IE8

    Here you you have a screenshot of your page viewed on IE8

     

    And this is the one in FIREFOX

    Try to clear your browser cache. I also would suggest you to contact your ISP

    Hope this helps

    Jeanette


  • Profile Image

    Answered by abel01 on March 23, 2012 at 04:18 PM
    Ok but I try with computers with IE 8 and works, but my have IE 9 and I try with other ones with IE 9 and I have the same problem loading do you check on that IE 9 to see it works fine?

    Thanks
    Abel


  • Profile Image

    Answered by jeanettebmz on March 23, 2012 at 04:36 PM

    Hi again

    If you already tried with iFrame, and it works ok in IE8, FF and Chrome, you would probably need to reset the security settings for IE9 and clear the browser. If that doesn't work, I also would suggest you to embed the source instead as show below

    However in my opinion, it seems to be a conflic with IE9, let me know if my advices works , otherwise I might make a futher investigation

    .

  • Profile Image

    Answered by abel01 on March 23, 2012 at 05:24 PM
    Ok attach to screenshots one IE 9 and one FF using the “source code” first the IE 9 take more than 30 seconds to load. The FF is a two sec. max. and IE 9 doesn’t look right and you can see the labels out the place, the square bullets, and else, I think the forms with IE 9 had some issues, and IE 9 it’s a very popular browser here in my office the 4 PC I try only one had IE 8.

    Please let me know,

    Thanks
    Abel


  • Profile Image
    JotForm Support

    Answered by jonathan on March 23, 2012 at 06:13 PM

    Abel,

    I also have IE 9 (since my OS is Windows 7). I tested your form, and it loaded just fine, with no delay or lag. See screen below. One thing you may want to compare is the IE 9 version (indicated by the red arrow). You may also want to checkout http://www.browserstack.com/ for cross-browser testing. I still tested your page there and they all displayed correctly.