What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account has been suspended

    Asked by Nic  on June 27, 2016 at 03:14 AM



    while working on my forms, I suddenly got this message.

    could you please let me know what went wrong?




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    JotForm Support

    Answered by beril on June 27, 2016 at 04:35 AM

    I see that you're asking password in your form. Because of that reason, your account was auto-suspended by our system. 

    If you are trying to create a sign-up or login form, this is unfortunately not possible with JotForm.  Since the forms cannot query outside sources, the forms would simply collect usernames and passwords, which is against our terms of use.  You can setup a form to collect details such as name, address, email address and other non-sensitive information.

    I've deleted that field and re-activated your account. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    Answered by nicolas_much_mindray on June 27, 2016 at 05:45 AM
    ok, I understand. sorry was not aware of this.
    thank you for your quick support.
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    JotForm Support

    Answered by beril on June 27, 2016 at 05:54 AM

    You're most welcome. If you need further assistance, please let us know. We will be happy to help.

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    Answered by karim  on October 27, 2016 at 12:07 AM

    Resp Sir/ Madam, My CNIC is suspended due to family reasons. I m Retd frm PAF in the last year. I m in huge tension due to this issue. Plz help out me coz The NADRA staff is sending me different offices with out any Positive results. My CNIC No is 3830118376681 Karim Hayat Plz help out me and inform if u can +923242275535 with Thnx
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    Answered by Irshad on October 27, 2016 at 03:14 AM


    I've moved your question to a separate thread and shall be addressed there shortly.


    Thank you!