What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Professional Account Debit

    Asked by estasporviajar on March 23, 2012 at 01:00 PM

    Good morning, now we have active PayPal debit card through ourbusiness account, the cost is USD49, 99, but not this debiting, the only one who was the account debited Premium (as we havecanceled to avoid duplication).

    The upgrade to the Professional has conducted on 26 January, butthe premium is always active, that way we can fix it?

    I look forward to your reply.

    Greetings!

  • Profile Image

    Answered by fxr on March 23, 2012 at 01:22 PM

    Looking at our logs, it looks like you have managed to get this issue rectified by yourself. 

    I have also made sure everything is OK on end after those cancelations.

     

    Please let us know us if you have any other questions or concerns.