Zip file of Exported data is empty.

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    fajkovicsasa
    Asked on June 27, 2016 at 11:08 AM

    Hello!

     

    I'm unable to see my exported data when I download it. RAR file has 54MB and when I open it it's empty.

    Can you please help me since I need my old submissions before they dissapear.

     

    Thank you!

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    ashwin_d
    Answered on June 27, 2016 at 11:54 AM

    Hello fajkovicsasa,

    I am currently downloading the export data of Jun 23, 2016. I will get back to you if I am able to replicate the issue. Please stand by for updates. 

    Thank you!

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    ashwin_d
    Answered on June 28, 2016 at 05:57 AM

    Hello fajkovicsasa,

    Sorry for the delay. I did download the zip file of exported data and I am able to replicate the issue you are having.

    The file size does says 54 MB but when we download the file, it is empty. I am reporting it to our backend team. We will get back to you as soon as we have any update from them.

    Thank you!