What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Zip file of Exported data is empty.

    Asked by fajkovicsasa on June 27, 2016 at 11:08 AM

    Hello!

     

    I'm unable to see my exported data when I download it. RAR file has 54MB and when I open it it's empty.

    Can you please help me since I need my old submissions before they dissapear.

     

    Thank you!

    problem data export Submissions hello and open
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 27, 2016 at 11:54 AM

    Hello fajkovicsasa,

    I am currently downloading the export data of Jun 23, 2016. I will get back to you if I am able to replicate the issue. Please stand by for updates. 

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 28, 2016 at 05:57 AM

    Hello fajkovicsasa,

    Sorry for the delay. I did download the zip file of exported data and I am able to replicate the issue you are having.

    The file size does says 54 MB but when we download the file, it is empty. I am reporting it to our backend team. We will get back to you as soon as we have any update from them.

    Thank you!