- fajkovicsasaAsked on June 27, 2016 at 11:08 AM
I'm unable to see my exported data when I download it. RAR file has 54MB and when I open it it's empty.
Can you please help me since I need my old submissions before they dissapear.
- JotForm Supportashwin_dAnswered on June 27, 2016 at 11:54 AM
I am currently downloading the export data of Jun 23, 2016. I will get back to you if I am able to replicate the issue. Please stand by for updates.
- JotForm Supportashwin_dAnswered on June 28, 2016 at 05:57 AM
Sorry for the delay. I did download the zip file of exported data and I am able to replicate the issue you are having.
The file size does says 54 MB but when we download the file, it is empty. I am reporting it to our backend team. We will get back to you as soon as we have any update from them.