What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    On mobile the drop down menu does not internally scroll this you cannot access all the options for selection.

    Asked by castcenters on June 27, 2016 at 11:17 AM
    I have run into another issue however. on mobile the drop down menu does not internally scroll this you cannot access all the options for selection. Is the anyway to make this happen? Should i use a different drop down menu?
    Thanks in advance.
    Brand Specialist / Designer (Web, Print, Apparel)/Photographer
    imrdesign.com
    (954)-579-7978(tel:(954)-579-7978)
    *Please Excuse Typos, this was sent from my phone*
    ...
    iframe scrolling mobile
  • Profile Image
    JotForm Support

    Answered by beril on June 27, 2016 at 11:29 AM

    I've tested your form on my phone, I am able to reproduce the same issue that you’re having. Could you try to re-embed your form as you see below?

     <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/61776736233159" frameborder="0" style="width:100%; height:539px; border:none;" scrolling="yes"> </iframe>

    If this does not resolve the issue, please let us know and we will be glad to take another look.

  • Profile Image

    Answered by castcenters on June 27, 2016 at 03:13 PM

    Hi,

    I went ahead and added the form with the iframe you provided and I am still having the non scrolling issue on mobile

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    JotForm Support

    Answered by jonathan on June 27, 2016 at 04:32 PM

    I test the embedded form on your website http://castcentersontour.imrdesign.com/ using mobile browser, and it has work so far. See this video when I test.

    Did I made the correct test? Can you please provide more details how it was not working for you? 

    Tell us which specific mobile browser you used to produce the issue so that we can test as well.

    We will wait for your response.