What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Form: Use of template creating a misdirect of funds?

    Asked by lmoshier on June 27, 2016 at 02:40 PM

    I set up a donations page and added pay pal as a payment option on jotform.  I have done this succesfully with other jot forms.

    The only thing is I used a template and added my own paypal routing address

    I did receive an email today from jotform on a donation submission.  Evenn though I changed the name of jot form, my email  submission came back with the old template name.


    Also when I check submissions, I see no enttries and I should have the one.


    Is this money being correctly routed.?


    Lri Moshier

    Page URL:

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    JotForm Support

    Answered by Mike on June 27, 2016 at 03:57 PM

    Thank you for contacting us.

    The form entry seems to be already displayed within '2016 NATERA Sponsorship Form' submissions. If the issue with your PayPal form still persists, please let us know.

    The email template could be updated from Emails section:

    Please give it a try and let us know if you need any further assistance.