- CarolTasseffAsked on June 27, 2016 at 03:04 PM
Hi! I've created a rather large form to serve as a way for parents to register several children for multiple events at a tournament. The form was working beautifully until I tried to add some "update if" functions for showing each child's name and fee total on the Fee and Payment page. I was trying to get the form to repeat the child's name and fee as a recap before clicking a paypal link. It worked at first, but now suddenly the form is loading very slowly, if at all, and when it loads none of the form collapses will uncollapse so no registrations can be made. I figured the "update" functions were making it too long and complex so I tried erasing all these functions but the form is still not working. It jumps around a lot when the preview first loads. I was so excited about the form doing everything I wanted it to do, but now I'm sad because it looks like it isn't going to work. Can you tell me if I have some sort of fatal flaw or if it is just too long and complex so it won't ever work?
- JotForm SupportMikeAnswered on June 27, 2016 at 04:54 PM
It seems that there is some conflict between form conditions and 'Clear Hidden Field Values' option set to 'Clear On Being Hidden'. I have added a bug report ticket to our system to see if we can investigate it further.
In the meantime, please consider switching the 'Clear Hidden Field Values' setting to default 'Clear on Submit' option. It should restore the form functionality.
We will update this thread if we have any news for you.
- CarolTasseffAnswered on August 13, 2016 at 12:19 PM
I was wondering if there had been any development on this problem. I have the form working as I want when the I keep the settings on "Clear Hidden Fields on Submit", but this leaves me open for possible billing mistakes if the respondent changes a response that effects a hidden field. If they enter a child into debate, it charges them $30, but then if they realize they made a mistake and change the child's birthdate so debate disappears, it still charges them $30. I really need to clear hidden fields to ensure no mistakes. However, whenever I turn on "Clear on being hidden" the form preview freezes up completely.
I love the form but I know some folks are going to make mistakes.
- victorAnswered on August 13, 2016 at 02:48 PM
I'm sorry, but we currently have no new information for you. The ticket is currently open and our team is working as best as they can to resolve all the problems they have.
As soon as we have any update we will let you know.
Thank you for your patience.