Why my form is not working?

  • pendesign
    Asked on June 27, 2016 at 5:49 PM

    Hi

    One of my clients call me to tell me that his paiement form doesn't work since june 9...

    I've payed all months. What's happends ? maybe my suscription isn't automatic ?

    Please tell me what to do to maintain a $5 montly suscription automaticly.

    Thank's

  • Nik_C
    Replied on June 27, 2016 at 7:09 PM

    I see that you paid yearly storage plan and it is the active subscription that you have, but you're over the limit with form views:

    Why my form is not working? Image 1 Screenshot 30

    Your view limit will reset on 1st of July.

    And storage subscription was applied automatically for this month.

    You can increase your view limit if you go to My Account-Settings and add JotForm footer:

    Why my form is not working? Image 2 Screenshot 41

     

    Please let me know if you have further questions.

    Thank you!