What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my form is not working?

    Asked by pendesign on June 27, 2016 at 05:49 PM

    Hi

    One of my clients call me to tell me that his paiement form doesn't work since june 9...

    I've payed all months. What's happends ? maybe my suscription isn't automatic ?

    Please tell me what to do to maintain a $5 montly suscription automaticly.

    Thank's

    work form doesn't work doesn't work all call
  • Profile Image
    JotForm Support

    Answered by Nik_C on June 27, 2016 at 07:09 PM

    I see that you paid yearly storage plan and it is the active subscription that you have, but you're over the limit with form views:

    Your view limit will reset on 1st of July.

    And storage subscription was applied automatically for this month.

    You can increase your view limit if you go to My Account-Settings and add JotForm footer:

     

    Please let me know if you have further questions.

    Thank you!