Emails are not sending.

  • tmfield
    Asked on June 27, 2016 at 9:29 PM

    Hello. Just letting you know that all submissions from my account are not sending to my email. I have to forward all submissions to myself. I have checked the email twice and the address is fine. I don't mind doing this I am giving you a heads up.

     

    Tara,

    Photogenyc Magazine. 

  • David JotForm Support Manager
    Replied on June 27, 2016 at 11:14 PM

    Our mail logs shows good delivery:

    Emails are not sending Screenshot 20

    Have you checked your spam folder? Please white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Let us know if you need more help.

  • tmfield
    Replied on June 28, 2016 at 12:45 AM
    Well how about that. They were in the spam folder. Thanks :)
    Tara Field,
    Photogenyc Online Magazine
    Website: *http://photogenycmagazine.wix.com/home
    *
    Email: photogenycmagazine@gmail.com
    Facebook: https://www.facebook.com/PhotogenycOnlineMagazine/
    ...