What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Emails are not sending.

    Asked by tmfield on June 27, 2016 at 09:29 PM

    Hello. Just letting you know that all submissions from my account are not sending to my email. I have to forward all submissions to myself. I have checked the email twice and the address is fine. I don't mind doing this I am giving you a heads up.



    Photogenyc Magazine. 

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 27, 2016 at 11:14 PM

    Our mail logs shows good delivery:

    Have you checked your spam folder? Please white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:


    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Let us know if you need more help.

  • Profile Image

    Answered by tmfield on June 28, 2016 at 12:45 AM
    Well how about that. They were in the spam folder. Thanks :)
    Tara Field,
    Photogenyc Online Magazine
    Website: *http://photogenycmagazine.wix.com/home
    Email: photogenycmagazine@gmail.com
    Facebook: https://www.facebook.com/PhotogenycOnlineMagazine/