What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Checkout Issue

    Asked by kentkramer on April 22, 2010 at 12:52 PM


    I recieve the payment but the JotForm data is not retained.  I have been using the form successfully for 2 years now.  So far 23 or registrations have been captured by JotForm and 25 payments made through Google.  The issue of JotForm not caturing the data began at about the same time the JotForm web site was updated.  What might you suggest attempting to resolve the issue.  My other JotForms are working fine.

     

    Thanks,

     

    Kent

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    Answered by kentkramer on April 23, 2010 at 10:33 PM
    I redirected my web links to the V2 code - v2.jotform.com.  My forms now capture the data correctly and the Google checkout payment.  V3 must have a bug associated with the API or redirect process to Google checkout that prevents the form from capturing the data properly.  Anyway JotForm works now.  Thanks
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    JotForm Founder

    Answered by aytekin on April 27, 2010 at 05:06 AM
    We fixed this problem with Google Checkout so you should be able to switch to version 3 whenever you would like.