JotForm Submissions aren't always coming through to email.

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    ymcapkc
    Asked on June 28, 2016 at 12:42 PM

    Our Volunteer Reference Check form is set up to email one of our staff, but commonly many submissions never make it to their inbox. I can always find them in the submissions here on JotForm, but they won't always send to her email. Is there a way to troubleshoot this?

     

    Thank you!

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    david
    Answered on June 28, 2016 at 01:18 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues