What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Refund for someone who took my survey

    Asked by Mholtzen on June 28, 2016 at 12:46 PM

    Hi- what if someone paid and they are requesting a refund? Is there a way to do this through your website?

    Page URL:
    https://form.jotform.com/61555177842159

    survey and through a
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    JotForm Support

    Answered by david on June 28, 2016 at 01:24 PM

    Any refunds for transactions processed through your form would need to be done through the payment processor used in the form.  For example, if PayPal was used, the refund would need to be done through your PayPal account.