JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Any refunds for transactions processed through your form would need to be done through the payment processor used in the form. For example, if PayPal was used, the refund would need to be done through your PayPal account.