What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm trying to update a header and it keeps reverting back to the old image.

    Asked by raesmiller on June 28, 2016 at 03:06 PM
    and a
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    JotForm Support

    Answered by Kiran on June 28, 2016 at 03:42 PM

    I have checked your JotForm and see that the following image is being used as the header.

    I have cloned your form to my account and tried changing the image which worked fine at my end. Are you still experiencing the issue? Could you try once again now and let us know if the issue still persists? If so, please provide us with the image that you are trying to change.


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    Answered by raesmiller on June 28, 2016 at 03:45 PM
    Thank you, I was able to get it to work.
    Rachel Miller
    Marketing Manager
    Hospitality Media Group/ST Media Group International
    513-263-9333 fx 513-744-6933
    11262 Cornell Park Drive, Cincinnati, Ohio 45242

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    JotForm Support

    Answered by Kiran on June 28, 2016 at 03:58 PM

    Great! Glad to see that you got it to work. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!!