How to reset password on sub user account?

  • denismoquin
    Asked on June 28, 2016 at 3:30 PM
  • Mike
    Replied on June 28, 2016 at 4:15 PM

    The password cannot be changed from the parent account.

    The sub user will need to use a Forgot Password option to reset their account password.

    1) Go to login page and use the Forgot Password option.

    https://www.jotform.com/login

    How to reset password on sub user account? Image 1 Screenshot 30

    2) Enter a sub account name or email address to receive a password reset email.

    How to reset password on sub user account? Image 2 Screenshot 41

    If you need any further assistance, please let us know.

  • jferrara
    Replied on November 8, 2016 at 9:59 AM

    Anyone have issues receiving the password reset email?  We've checked Junk and Quarantine folders.

    Julie

  • John_Benson
    Replied on November 8, 2016 at 12:11 PM

    @Jferrara

    I have moved your question to a new thread so we can assist you better. Here's the URL: https://www.jotform.com/answers/985177

    Please wait for our reply on that thread shortly. Thank you!