What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upload space still the same even after deleting uploads

    Asked by gmcardle on June 29, 2016 at 06:55 AM

    I have just deleted lots and lots of my form submission to reduce my Upload Space but it hasn't made any difference, do I need to wait a while for this to update and for my forms to become active again?

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    JotForm Support

    Answered by Jan on June 29, 2016 at 08:44 AM

    I checked your account and I saw that there are still forms in the Trash folder. You need to Purge the forms so that the submissions on the deleted forms will be not be included in the Upload Space counter.

    Let us know if the issue is still the same. Thank you.