What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to hide empty fields on emails?

    Asked by niconi on June 29, 2016 at 11:15 AM

    Thanks for your answer on edit link field : work perfectly

    An other point : 

    I may use hidden field.

    For example a cutomer can fill "don 1" and "don 2" only appears if "don 1" contains something


    I would like that only don 1 appears in the confirmation mail and even remove all void fields. Is is possible ?

    Page URL:

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    JotForm Support

    Answered by Mike_G on June 29, 2016 at 12:50 PM

    To do that, you need to enable the "Hide Empty Fields on Emails" option on your form. However, that option is only showing with the old builder interface.

    To view the builder's old interface, you can add "&old" on the form builder's URL as shown on the screencast below and enable the said option.

    Then, don't forget to save your form after making the change.

    You can go back to the new interface again by changing the "&old" to "&test"

    I hope this helps. Let us know if you need any further assistance. Thank you.