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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are my forms not submitting to the right email address?

    Asked by sweetgloria on June 29, 2016 at 04:22 PM

    Hello,

    I created. a form, and its not submitting to the right email  address, the autoresponder is also not working. i need the form  to submit at info@cassellsenterprises.com and the autoresponder should come from the same email.

     

    Page URL:
    https://cassellsenterprises.com/order-form/

    My Forms hello same and email
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    JotForm Support

    Answered by KadeJM on June 29, 2016 at 05:15 PM

    To my understanding you are having an issue with receiving your form notification and autoresponder to your email address.

    I checked your form and saw you have the right setup but I see you are using your own email address as the sender and that is known to cause this type of problem and it is recommended to use the default noreply@jotform.com or noreply@formresponse.com.

    I would suggest trying this with one of those then do another test submission by filling in your form so that you can test each more accurately on your form to see if it arrives or not.

    Additionally, please refer to the following guides for more help:

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications 

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues