What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Why are my forms not submitting to the right email address?Asked by sweetgloria on June 29, 2016 at 04:22 PM
I created. a form, and its not submitting to the right email address, the autoresponder is also not working. i need the form to submit at email@example.com and the autoresponder should come from the same email.
To my understanding you are having an issue with receiving your form notification and autoresponder to your email address.
I checked your form and saw you have the right setup but I see you are using your own email address as the sender and that is known to cause this type of problem and it is recommended to use the default firstname.lastname@example.org or email@example.com.
I would suggest trying this with one of those then do another test submission by filling in your form so that you can test each more accurately on your form to see if it arrives or not.
Additionally, please refer to the following guides for more help: