What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Delivery address not appearing in published form

    Asked by garth.hall on June 29, 2016 at 05:12 PM

    My form "BRING IT ON - DVD & Download Order Form" has a delivery address field, but this is not appearing in either preview or test forms. ANy ideas why?



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 29, 2016 at 05:41 PM

    This is because you currently have some corrupt conditions in your form: 

    I have cloned your form, replicated the issue and fixed it by deleting those conditions, seems like one of them was affecting the field, then you deleted other associated fields to the conditions and then it generated that the field was hidden without showing since the condition was not working. 

    Please try it and let us know if the issue is still there on your end, we will be glad to help. 

  • Profile Image

    Answered by garth.hall on June 29, 2016 at 05:53 PM

    Brilliant - thanks!