Users are not being redirected to PayPal even though my products are required

  • Profile Image
    TanenbaumCHAT
    Asked on June 30, 2016 at 11:26 AM

    Our parents are having major trouble completing the form again.  We have had serious problems with this form and this is our application to the school.

    I have made fields mandatory - but it does not matter - they are still passing through the form without it being mandatory.

    Most pressing - they are not able to pay using paypal.  Please try it yourself (but not just pressing the button, rather the whole application).

    I ask that you give this matter its attention urgently.

     

    Thanks,
    Avital

     

    https://form.jotform.com/52846860562968

  • Profile Image
    david
    Answered on June 30, 2016 at 12:32 PM

    I cloned your form to test it and was able to submit the form several times.  Each time I was redirected to PayPal without issue:

    Is your form embedded to a webpage by any chance?  If so, let us know and we will be happy to have a look.  From my testing though, the validations did look to be working in the form.