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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Users are not being redirected to PayPal even though my products are required

    Asked by TanenbaumCHAT on June 30, 2016 at 11:26 AM

    Our parents are having major trouble completing the form again.  We have had serious problems with this form and this is our application to the school.

    I have made fields mandatory - but it does not matter - they are still passing through the form without it being mandatory.

    Most pressing - they are not able to pay using paypal.  Please try it yourself (but not just pressing the button, rather the whole application).

    I ask that you give this matter its attention urgently.





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    JotForm Support

    Answered by david on June 30, 2016 at 12:32 PM

    I cloned your form to test it and was able to submit the form several times.  Each time I was redirected to PayPal without issue:

    Is your form embedded to a webpage by any chance?  If so, let us know and we will be happy to have a look.  From my testing though, the validations did look to be working in the form.