What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission have come through on email but are not on the form

    Asked by miavr on June 30, 2016 at 11:36 AM

    I can see 2 new submissions as I was sent email notifications of them from jotform from my clients on this form https://form.jotform.com/52672981768977


    However when I go into the back end the submissions are not there? Please can you tell me why this is and how to rectify this? I have numerous other clients that will be adding submissions!


    Thanks in advance,


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    JotForm Support

    Answered by Kiran on June 30, 2016 at 12:51 PM

    I understand that you have received 2 email notifications with the submissions to your JotForm, but they are not existing in the form submissions. As I check the form, I see that there are 28 submissions at the moment. Could you confirm if you have received the email notifications for the same form and the submissions in the form are not deleted by anyone else? Please provide us with the screenshot of the emails received displaying the submission data so that we'll investigate the issue further.

    Thank you!