What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgraded to Premium but not seeing it in my account status?

    Asked by kokaneepowerforms on March 25, 2012 at 06:42 PM

    Went from free to Premium and received the emails and receipt but not seeing it indicates that in my Account Settings.  Can somebody check on that for me... I want to launch some forms... :-)   I have to say the help and support here has been fantastic along with a great tool.

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    JotForm Support

    Answered by Goldo on March 25, 2012 at 07:05 PM

    You already are in a Premium account when checked. Renewal date is on March 26th, 2013.

    You may need to log-out and log back in to see the changes. Thanks!

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    Answered by kokaneepowerforms on March 25, 2012 at 07:10 PM

    Tks... had to login via another Browser as Chrome would de-cache it's view.

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    JotForm Support

    Answered by Goldo on March 25, 2012 at 07:15 PM

    Clearing the browsers cache and cookies might help too. Anyway, thanks for using Jotform!