What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error code: INVALID_API_KEY

    Asked by GoHealthyNext on June 30, 2016 at 12:18 PM

    All of our Jot Forms aren't working with Adobe e-sign anymore.

     

    We did get an email from Adobe with new IP addresses:

    Additional IP address ranges for Adobe Sign.

     

    Adobe Sign services continues to expand the footprint of the service. The expanded services will operate from a new set of IP addresses beyond those currently in use.

     

    ACTION REQUIRED

     

    If your existing network or firewall configuration explicitly whitelists the IP addresses for Adobe Sign, in preparation for the additional locations you need to update the network configuration settings to include the new IP addresses to ensure continued access to the service. The existing IP addresses will continue to be in service and must not be deleted or removed from your network configuration.

     

    Existing IP Addresses

    North America:

    166.78.79.112/28

     

    207.97.227.112/28

     

    52.71.63.224/27 (added February 2016)

     

    52.35.253.64/27 (added February 2016)

     

    Europe

    52.48.127.160/27 (added February 2016)

     

    52.58.63.192/27 (added February 2016)

     

     

    Additional IP addresses:

    Japan

    52.196.191.224/27

    Australia

    52.65.255.192/27

     

     

    Support for older Text Tag syntax ending.

     

    As of October 3, 2016, support will be discontinued for documents created using the older version of the text tag syntax using underscores. Version 2.0 text tag syntax enables the creation of form fields supported through the web UI, including creation of conditional form fields, calculated form fields and advanced field validation.

     

    Example of older version of text tag syntax:

     

    {_es_signer_signature}

     

    A signature field assigned to the signer.

     

    {address_es_signer}

     

    An optional for the signers to enter their address.

     

    Example of version 2.0 of text tag syntax:

     

    {Sig_es_:signer:signature}

     

    A signature field assigned to the signer.

     

    {address_es_:signer1}

     

    An optional for the signers to enter their address.

     

    ACTION REQUIRED

     

    If you have existing document templates with the older version of the text tags, please update your document templates to use version 2.0 text tag syntax before October 3, 2016. Refer to Creating Forms with Text Tags Reference Guide for details about the new syntax.

     

    Read the Text Tag Reference Guide ›

     

     

    Error code: INVALID_API_KEY

     

    Page URL:
    www.gohealthynext.comandwww.wellnessshoppingonline.com

    Screenshot
    creating forms conditional form style size
  • Profile Image
    JotForm Support

    Answered by david on June 30, 2016 at 01:25 PM

    There is a bug ticket open for this issue via your other thread here:

    https://www.jotform.com/answers/862339-Adobe-eSign-widget-is-not-working

    And is being addressed further in this thread:

    http://www.jotform.com/answers/867082

    I will include your recent information in the second thread.  We will let you know as soon as we have any further information.