What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not getting email notifications

    Asked by guardianpoolfence on June 30, 2016 at 12:19 PM

    Well, this didn't solve my problem, my emails were not in the bounce list. It was working fine just up to about two days ago and suddenly stopped working.



    This is a re-post of a comment on How to Remove Your Email Address from Bounce List

    problem stopped working bounce list emails email notifications
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    JotForm Support

    Answered by Jan on June 30, 2016 at 01:53 PM

    Is this the form you're working to? (https://www.jotformpro.com/form/60565581901962)

    You are correct, both emails are not in the bounce list. Based on this thread, my colleague suggested to contact your email provider and have them white list our mail servers and IP addresses.

    If the issue persist, please try creating a separate email notifier for the other recipient.

    If it it still the same, please try using "noreply@jotform.com" as the Sender Email.

    Hope that works. Let us know if it is still the same. Thank you.