Is there a problem with Google spreadsheet integration?

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    Asked on June 30, 2016 at 12:35 PM

    We have been using the same form for submissions for a long time, and today it is suddenly not transferring form submissions into the integrated Google spreadsheet.  The submissions appear on the Jotform website just fine, and the integration settings are correct/link to the correct Google sheet.  The form's Google sheet integration was working just fine earlier this week, and no edits have been made to the form or the integration for months.

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    Answered on June 30, 2016 at 01:55 PM

    Our apologies for the troubles and inconveniences. Yes, we are experiencing a problem with our Google Spreadsheet integration right now. But our developers are notified about this already. We will let you know here as soon as the issue is fixed. 

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    Answered on July 01, 2016 at 07:06 AM

    This is now fixed. Your Google spreadsheet should now update normally as usual.

    However, submissions made before the fix might not be added on the sheet so we suggest to re-integrate your form to Google spreadsheet to sync all your form submissions data.

    If you have further questions, let us know.