What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there a problem with Google spreadsheet integration?

    Asked by abell716 on June 30, 2016 at 12:35 PM

    We have been using the same form for submissions for a long time, and today it is suddenly not transferring form submissions into the integrated Google spreadsheet.  The submissions appear on the Jotform website just fine, and the integration settings are correct/link to the correct Google sheet.  The form's Google sheet integration was working just fine earlier this week, and no edits have been made to the form or the integration for months.

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    JotForm Support

    Answered by Welvin on June 30, 2016 at 01:55 PM

    Our apologies for the troubles and inconveniences. Yes, we are experiencing a problem with our Google Spreadsheet integration right now. But our developers are notified about this already. We will let you know here as soon as the issue is fixed. 

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    JotForm Support

    Answered by EltonCris on July 01, 2016 at 07:06 AM

    This is now fixed. Your Google spreadsheet should now update normally as usual.

    However, submissions made before the fix might not be added on the sheet so we suggest to re-integrate your form to Google spreadsheet to sync all your form submissions data.

    If you have further questions, let us know.