PayPal Pro: Showing "Processor decline" when trying to submit the form.

  • mcksci
    Asked on June 30, 2016 at 6:05 PM
  • Kevin Support Team Lead
    Replied on June 30, 2016 at 8:43 PM

    Could you please provide us more details about what you're looking for? 

    Please do let us know and we will be glad to help you. 

  • mcksci
    Replied on July 1, 2016 at 7:37 AM

    PayPal Pro: Showing Processor decline when trying to submit the form Screenshot 20

     

    Someone is trying to register and pay for a conference on our website and gets this error. Does it mean the card has been declined?

    thanks

    Martin

     

     

  • Kevin Support Team Lead
    Replied on July 1, 2016 at 9:51 AM

    I have checked your form and seems it is properly integrated with PayPal Pro, at this time I'm not currently able to test your form with a real transaction, but based on the error message you shown this is most related to the Credit Card used, as far as I know this is the error shown when the bank of your submitter is unable to process the payment so the error is not on the PayPal nor JotForm side. 

    Could you ask your user to try with another CC? 

    Please let us know if the issue is still there, we will be glad to help.