What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PayPal Pro: Showing "Processor decline" when trying to submit the form.

    Asked by mcksci on June 30, 2016 at 06:05 PM
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 30, 2016 at 08:43 PM

    Could you please provide us more details about what you're looking for? 

    Please do let us know and we will be glad to help you. 

  • Profile Image

    Answered by mcksci on July 01, 2016 at 07:37 AM


    Someone is trying to register and pay for a conference on our website and gets this error. Does it mean the card has been declined?





  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 01, 2016 at 09:51 AM

    I have checked your form and seems it is properly integrated with PayPal Pro, at this time I'm not currently able to test your form with a real transaction, but based on the error message you shown this is most related to the Credit Card used, as far as I know this is the error shown when the bank of your submitter is unable to process the payment so the error is not on the PayPal nor JotForm side. 

    Could you ask your user to try with another CC? 

    Please let us know if the issue is still there, we will be glad to help.