PayPal Pro: Showing "Processor decline" when trying to submit the form.

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    mcksci
    Asked on June 30, 2016 at 06:05 PM
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    Kevin_G
    Answered on June 30, 2016 at 08:43 PM

    Could you please provide us more details about what you're looking for? 

    Please do let us know and we will be glad to help you. 

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    mcksci
    Answered on July 01, 2016 at 07:37 AM

     

    Someone is trying to register and pay for a conference on our website and gets this error. Does it mean the card has been declined?

    thanks

    Martin

     

     

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    Kevin_G
    Answered on July 01, 2016 at 09:51 AM

    I have checked your form and seems it is properly integrated with PayPal Pro, at this time I'm not currently able to test your form with a real transaction, but based on the error message you shown this is most related to the Credit Card used, as far as I know this is the error shown when the bank of your submitter is unable to process the payment so the error is not on the PayPal nor JotForm side. 

    Could you ask your user to try with another CC? 

    Please let us know if the issue is still there, we will be glad to help.