What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When limits on my account will reset?

    Asked by hanazono on June 30, 2016 at 08:01 PM

    Hello :)  

     

    I have a question.  I am using your free plan and our submissions already reached 100 in June.  I am waiting for the monthly update which is July.  I set timezone is Tokyo at setting and it is July 1st here in Tokyo/Japan, but wont be able to see any monthly update.  

    Can you tell me when you guys planning update free plan monthly update?  I checked FAQ and it said every 1st of month....

    Thanks!

     

    Page URL:
    https://www.jotform.com/myaccount/usage

    Submissions timezone FAQ checked
  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 01, 2016 at 12:04 AM

    This is because the time is taken from our server so it is currently set at US Eastern Standard Time, I have checked this time and it is June still.

    Time is very close to July 1st so you should get reset your monthly limits soon.

    Do let us know if you need more help, we will be glad to help.