- alphaelectricAsked on March 26, 2012 at 04:20 AM
My ID is alphaelectric, i am facing a issue that some of my notification email can't received the notification, what should I do and why this will happen? ( I use few email for notification but some are not works)
- JotForm SupportjonathanAnswered on March 26, 2012 at 05:38 AM
This can only be cause by email service provider on the target email addresses. Perhaps you can try isolating first which email address are not receiving the Notification. It can be that you have multiple email targeted at once, and maybe one of this email address got filtered or not listed.
Try using one email address at a time first in the recipient address then test the form. This way you may be able to check which address is not working.
- alphaelectricAnswered on March 26, 2012 at 11:08 AM
Dear Jonathan, all the email address actually is working, only that the form i created, notification cannot send sometime can't received but some form can.
- JotForm SupportjonathanAnswered on March 26, 2012 at 11:38 AM
I see. Can you provide us this particular form that is behaving such way? Also if you can provide a URL where this form is used. We can help you better if we know this details so we can check further.